Terms of Service — Pawzio

Last updated: May 2026

Welcome to Pawzio. These Terms of Service govern your access to and use of our website, products and services. By visiting our site and/or purchasing from us, you agree to be bound by these Terms.

1. General Information

This website is operated by Pawzio. Throughout the site, the terms “we”, “us” and “our” refer to Pawzio.

By accessing our website or purchasing from our store, you agree to comply with these Terms of Service, including any additional policies referenced herein.

We reserve the right to update, modify or replace any part of these Terms at any time without prior notice.

2. Eligibility

By using this site, you confirm that:

• you are at least 18 years old

• you have legal authority to enter into binding agreements

• all information provided is accurate and complete

You may not use our products or services for any illegal or unauthorized purpose.

3. Products & Services

We make every effort to ensure that:

• product descriptions

• pricing

• images

• colours

• availability

are displayed as accurately as possible.

However, we do not guarantee that all content is error-free, complete or current at all times.

We reserve the right to:

• modify product pricing

• discontinue products

• limit order quantities

• refuse service to anyone

without prior notice.

4. Pricing & Payments

All prices displayed on this website are listed in British Pounds Sterling (£ GBP) unless otherwise stated.

We accept secure payments through:

• Stripe

• PayPal

• Credit/Debit Cards

• Apple Pay

• Google Pay

• Shop Pay

All payments are securely processed through third-party payment gateways including Stripe.

By submitting payment information, you authorize Pawzio and our payment providers to charge the full order amount, including applicable taxes and shipping fees.

We reserve the right to:

• refuse suspicious transactions

• cancel fraudulent orders

• request additional verification for security purposes

Pawzio does not store full credit card information on our servers.

5. Stripe Payments

Payments processed via Stripe are subject to:

• Stripe’s Terms of Service

• Stripe’s Privacy Policy

By completing a purchase using Stripe, you agree to comply with Stripe’s payment processing terms.

For more information:
Stripe Terms of Service

6. Shipping & Delivery

We currently ship to the United Kingdom and selected international destinations.

Estimated delivery times are provided as guidelines only and may vary due to:

• customs clearance

• courier delays

• weather conditions

• supplier logistics

• peak holiday periods

Pawzio is not liable for delays caused by third-party carriers or customs authorities.

Customers are responsible for ensuring that shipping information is correct before completing an order.

7. Returns & Refunds

Customers may request a return or refund within 30 days of receiving their order.

To qualify:

• products must be unused

• items must be in original condition

• proof of purchase is required

Refunds are not available for:

• used items

• personalized products

• products damaged through misuse

Approved refunds will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

8. Intellectual Property

All website content including:

• logos

• graphics

• text

• product images

• videos

• branding

• website design

is the exclusive property of Pawzio and may not be copied, reproduced or distributed without written permission.

9. User Conduct

You agree not to:

• use the website unlawfully

• submit false information

• interfere with website security

• attempt unauthorized access

• upload malicious software or code

Violation of these rules may result in account suspension or legal action.

10. Third-Party Services

We may use third-party services and applications including:

• Shopify

• Stripe

• PayPal

• analytics providers

• shipping partners

• marketing platforms

We are not responsible for third-party websites, services or policies.

11. Limitation of Liability

To the fullest extent permitted by law, Pawzio shall not be liable for:

• indirect damages

• incidental damages

• loss of profits

• data loss

• business interruption

• delivery delays beyond our control

Our total liability shall not exceed the amount paid for the purchased product.

12. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

14. Changes to Terms

We reserve the right to modify or update these Terms at any time.

Changes will become effective immediately upon posting on this page.

It is your responsibility to review these Terms periodically.

15. Contact Information

For questions regarding these Terms of Service, please contact:

Pawzio
Email: support@pawzio.co.uk
United Kingdom

Recommended Footer Pages for Shopify

Add the following pages to your footer menu:

• Terms of Service

• Privacy Policy

• Refund Policy

• Shipping Policy

• Contact Us

• Track Your Order

• FAQ

Professional Compliance Tip

Using clear Terms of Service helps:

• increase customer trust

• reduce chargebacks

• improve Stripe approval rates

• protect your business legally

• improve conversion rates

This is especially important for UK e-commerce stores using Stripe and Shopify.